From 30th April 2021 we will no longer accept prescription requests via email and we would like to encourage you to sign up to one of the on-line systems to order your medication i.e. myGP, NHS app, Patient access. This gives you more control over ordering your medication and the request goes directly to our computer system reducing the risk of errors in your order. Please email us to request your Account ID and password to allow you access.
St Mary’s Island Group Practices offers an internet based service which allows patient to request prescription medicines and to book their GP appointments on-line. You will need to register. See details about registration.
We ask that you.....
Repeat medication requests will be processed in 3 working days.
The practice receives a large number of urgent medication requests for items which are not clinically urgent. Urgent requests are those needed to prevent you from becoming seriously ill and not those which have been ordered late. It is your responsibility to ensure that your prescription request is ordered in plenty of time. Many medications can be safely missed for a few days and in order to optimise access to the clinical team, the practice has a policy for urgent requests.
Urgent medications include:
Insulin, medications for treating epilepsy, Parkinson’s disease and asthma. Adrenaline injector pens, palliative care medications, anticoagulants, long term steroids, antipsychotics, and medicines to prevent transplanted organ rejection.
Medicines outside of this list are not considered clinically urgent and we ask that you allow 3 working days for completion. This decision has been made by the doctors and the reception staff are not able to amend this. Please respect them.
If you feel you still require a prescription the same day it will be passed to the emergency doctor on call. The doctor will be dealing with urgent patient care and prioritises their work. You will normally therefore need to return later in the day to collect the prescription and, if safe to provide, it will be be available by 6pm that day. For safety reasons they may only be able to issue a reduced quantity.
Urgent requests are monitored and recorded in your medical record in order to help us assist you to manage your medication better. Repeat offenders will be pulled up on their non compliance with this policy.
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
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